• National Trust

    Arts and heritage / Charities / Research

    I’ve worked on various projects for the National Trust over the years, in partnership with Lynn Blackadder, a consultant in organisational development for the arts and heritage sectors.

    The most recent piece of work involved writing a substantial report on the ‘Encounters’ project which ran at a selection of National Trust places across the Midlands.

    Inspired by research at National Trust properties and at other arts, heritage and visitor attractions, individual project teams developed a range of spontaneous, flexible new activities, involving costumed interpretation, storytelling, object handling and demonstrations.

  • Our report analysed the (mainly qualitative) research into the initiative, and outlined its effect on volunteers, visitors and the properties.

    For another project, Lynn and I researched storytelling training providers for front line staff at National Trust properties. First we identified potentially fruitful areas of research and drew up a list of theatre companies, consultancies and storytellers that offer training in storytelling and listening skills. In parallel, I contacted attractions that score highly for visitor experience ratings, and asked for their recommendations. The result is an in-depth report that properties across the National Trust can use for reference.